IPFX - Unifying people, productivity and communications

Mobility

With IPFX Mobility, mobile phone users realize key Unified Communications benefits previously only available to desk-bound users. These benefits include the visibility of real-time Presence and the calling line identification of all incoming calls being displayed on a mobile device—irrespective of whether these were made from a landline or mobile phone number.


IPFX Mobility enables mobile phone users to enjoy the many benefits of IPFX Unified Communications including advanced features such as Presence and Voicemail (with Presence based greetings) that previously were only available to desk phone users.		 uc-fb-plane.jpg

You now have the option of using any combination of desk phone, mobile phone, or desk and mobile phone, in order to meet your voice communication needs. With IPFX Mobility you can be as productive on the road as you are in the office. Using IPFX Mobility and an appropriate BlackBerry, Windows mobile phone or Java mobile phone, you can:

  • Search the internal IPFX Directory for Presence states of colleagues. This benefit is two-way and means that users based in the office are also able to see the real-time Presence status of all remote IPFX Mobility users.

  • Amend your Presence state, which affects who can contact you.

  • See on your mobile phone details of calls received at your desk phone (uniquely including the caller line ID details) and choose to pick-up landline calls on your mobile phone.

  • View a combined call history list from your desk and mobile phones.

  • Have the ability to use a single IPFX voice mailbox for both your office telephone and mobile phone calls.


mobility-phone.jpg The IPFX software on this BlackBerry shows a call ringing at the person's desk phone. The user has the option to ignore the call or retrieve using their smart phone.



Mobile Phone Functionality Lets Supervisors Remotely Manage Unified Contact Centers From A Smart Mobile Phone.

IPFX Mobility allows IPFX Unified Contact Center Supervisors to manage their contact center from beyond the confines of the office. Supervisors can use IPFX Mobility to remotely check the status of the Unified Contact Center and need not be anchored to the office in order to perform their duties.

With IPFX a Supervisor with IPFX Unified Contact Center and mobile phone reception can view statistics and monitor performance in real-time from anywhere in the world.

With IPFX Mobility a Supervisor is able to see a snap-shot of Unified Contact Center performance using performance statistics available on a smart mobile phone. In this example, the Operator queue is open with no calls waiting, twenty calls have been answered today and the queue has a high grade of service. The Sales queue has been automatically closed - this could be to accommodate a scheduled weekly sales meeting. We can also see that the Helpdesk has one call queuing, 10 Agents are logged on, and 50 calls have been received today although there was one missed call. The current grade of service for the Helpdesk is 94%.
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IPFX - Unifying people, productivity and communications

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Mobility

Mobility

With IPFX Mobility, mobile phone users realize key Unified Communications benefits previously only available to desk-bound users. These benefits include the visibility of real-time Presence and the calling line identification of all incoming calls being displayed on a mobile device—irrespective of whether these were made from a landline or mobile phone number.


IPFX Mobility enables mobile phone users to enjoy the many benefits of IPFX Unified Communications including advanced features such as Presence and Voicemail (with Presence based greetings) that previously were only available to desk phone users.		 uc-fb-plane.jpg

You now have the option of using any combination of desk phone, mobile phone, or desk and mobile phone, in order to meet your voice communication needs. With IPFX Mobility you can be as productive on the road as you are in the office. Using IPFX Mobility and an appropriate BlackBerry, Windows mobile phone or Java mobile phone, you can:

mobility-phone.jpg The IPFX software on this BlackBerry shows a call ringing at the person's desk phone. The user has the option to ignore the call or retrieve using their smart phone.



Mobile Phone Functionality Lets Supervisors Remotely Manage Unified Contact Centers From A Smart Mobile Phone.

IPFX Mobility allows IPFX Unified Contact Center Supervisors to manage their contact center from beyond the confines of the office. Supervisors can use IPFX Mobility to remotely check the status of the Unified Contact Center and need not be anchored to the office in order to perform their duties.

With IPFX a Supervisor with IPFX Unified Contact Center and mobile phone reception can view statistics and monitor performance in real-time from anywhere in the world.

With IPFX Mobility a Supervisor is able to see a snap-shot of Unified Contact Center performance using performance statistics available on a smart mobile phone. In this example, the Operator queue is open with no calls waiting, twenty calls have been answered today and the queue has a high grade of service. The Sales queue has been automatically closed - this could be to accommodate a scheduled weekly sales meeting. We can also see that the Helpdesk has one call queuing, 10 Agents are logged on, and 50 calls have been received today although there was one missed call. The current grade of service for the Helpdesk is 94%.
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 ucc-ov-phone.jpg